As an exclusive client of the Top 5 Business Guide you receive a unique bundle of SMS communication tools designed to assist you to improve customer loyalty, communicate easily and effectively with your clients, and also reduce phone bills and labour costs! These tools are accessible via your Top 5 Client Administration area and are all included as part of the Top 5 package.

A comprehensive explanation and demonstration can be provided by a Top 5 customer service consultant. However a brief overview of the Top 5 SMS Tool applications is available below:

SMS contact management facility
Allows you to record your client details and manage contact information by sorting into groups. For example a caterer may choose to group his clients into private and corporate customers.

SMS reminder tool
Allows you to send automatic SMS reminders to your customer list and secure more business prior to specific calendar dates. For example a florist could use this system to remind their customers to purchase flowers prior to Valentine’s Day, a seafood business could use this tool to inform customers of specials available for Good Friday, there are unlimited opportunities this tool offers to enforce customer loyalty over certain calendar events.

SMS broadcast tool
Allows you to send SMS’s from your PC to individual or multiple contacts. Great for bulk SMS promotions; it personalises each message sent to the selected contacts that receive the message by addressing contacts by name. You can use this tool to keep your customers up to date on your latest specials, promotions and business information. For example a hotel could use this tool to send a SMS to all contacts on their database informing them of weekend events, or perhaps send out SMS coupons for an impromptu ‘Happy Hour’.

SMS buzzword tool
Allows you to create unique buzzword campaigns to interact with your existing and potential customers. You can promote your exclusive buzzword/s* in your advertising to deliver consumers a dedicated SMS promotion. For example a blinds company could use the buzzword “quote” and advertise it on their vehicles. When people see their vehicle and SMS “quote” to the Top 5 SMS number they could receive an instant SMS reply with the company’s latest special on their products.